Refund policy

Last updated: September 29, 2026

30-Day Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered. If the fit isn't right or the product isn't what you expected, contact us and we'll make it right.

Condition

Returns must be unworn or tried on once only, clean, and with any tags still attached. For hygiene reasons we cannot refund items returned soiled, covered in pet hair, or damaged.

How to Start a Return

Email support@wistfulpaws.com with your order number and a short note about the issue. We'll reply with return instructions. Please don't send anything back before contacting us. Returns without prior authorization cannot be processed.

Return Shipping

If the product arrived damaged, defective, or incorrect, we cover return shipping. For change-of-mind returns, the customer covers return shipping.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank, it may take another billing cycle to appear.

Exchanges

Need a different size or character? Email us. The fastest route is usually a refund on the original order plus a new order for the size you want.

Damaged or Wrong Items

If your order arrives damaged or incorrect, email support@wistfulpaws.com within 7 days of delivery with photos, and we'll send a replacement or a full refund.

Late or Missing Refunds

If you haven't received an approved refund after 10 business days, check with your bank or card issuer first, then contact us.

Contact

Wistful Paws
Email: support@wistfulpaws.com
1065 SW 8th St #2284, Miami, FL 33130, United States